If you cancel a reservation, your refund amount is determined by how close to your event is at the time of your cancellation. Cancel up to 14 days before your event and get a 100% refund(minus service fees).Cancel within 14 days of your event and get a 50% refund(minus service fees). Cancel within 7 days of your event and your reservation is non-refundable.
If your artist let you know that they can't perform at your event anymore, don't cancel to them. If you cancel you may not be eligible for a full refund depending on the time of the cancellation.
Instead, send your artist a cancellation request to make sure you receive a full refund.